Privacy Policy

1. Information We Collect

1.1 Information you provide

Depending on what you do on our website, we may collect:

• Contact details (name, email, phone number)
• Trip details (travel dates, destination, preferences, special requests)
• Booking details (traveller names, pickup location, room sharing preferences)
• Identity information (only when required for bookings/check-ins/permits, and only to the extent necessary)
• Support messages (messages you send via forms, email, or WhatsApp/call notes)

1.2 Information collected automatically

When you browse our website, we may automatically collect:

• Device and browser data (IP address, device type, OS, browser type)
• Usage data (pages viewed, clicks, session duration, referral source)
• Cookies and similar technologies (see section 6)

2. How We Use Your Information

We use your information to:

• Respond to enquiries and share itineraries/quotes
• Confirm and manage bookings (hotels, transport, activities, permits where applicable)
• Provide customer support before, during, and after your trip
• Send service updates (pickup changes, weather/route advisories, payment reminders)
• Improve our website (performance, content, and conversion)
• Prevent fraud and misuse (security monitoring, abuse prevention)
• Meet legal and accounting requirements (invoicing, record-keeping)

3. Information Sharing and Disclosure

We do not sell your personal information. We share your information only when needed to deliver your trip and run our operations.

• Travel partners: hotels, houseboats, transport providers, guides, and activity operators (only the details required to fulfil your booking)
• Payment providers: when you pay online, your payment is processed by PCI-compliant gateways/banks; we generally receive payment status/receipt details rather than full card data
• Service providers: email/communication tools, hosting, analytics, and customer support tools that help us operate the website and manage enquiries
• Legal requests: when required by law, court order, or regulatory authorities
• Business transfers: if we are involved in a merger, acquisition, or sale of assets

If you book a trip involving third parties (e.g., hotels/transport), your information may also be handled by them under their own privacy policies.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

• HTTPS/SSL for data transmission
• Role-based access to booking/support data
• Secure payment processing via compliant payment gateways
• Operational controls (limited access, review of vendors, periodic updates)

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content.

Types of cookies we use:

• Essential cookies: required for core site functionality
• Analytics cookies: help us understand how the site is used
• Marketing cookies: used to measure campaigns and show relevant offers

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

6. Your Rights and Choices

You can reach out to us to access, correct, update, or delete your personal information, subject to applicable laws and legitimate business needs (e.g., invoices/booking records).

• Access: ask what information we have about you
• Correction: request correction of inaccurate information
• Deletion: request deletion, subject to legal/contractual retention
• Withdraw consent: where processing is based on consent (e.g., marketing)
• Marketing opt-out: unsubscribe from promotional communication anytime

To exercise these rights, contact us at info@bindingbridgestours.in.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Booking and transaction records may be retained for up to 7 years for accounting, tax, and legal compliance purposes.

Marketing and communication preferences are retained until you opt-out or request deletion.

8. International Data Transfers

Some of our service providers (such as website hosting, email, analytics, or customer support tools) may process data on servers outside India. When we transfer or process data internationally, we take reasonable steps to ensure appropriate safeguards are in place.

9. Children's Privacy

Our services are intended for adults booking travel. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.